A brokerage office is reviewing statements about Illinois agency relationships and written brokerage agreements. Which of the following statements is NOT accurate under current Illinois law?
Correct Answer
B) A licensee owes every customer the same full duties of loyalty, confidentiality, and obedience that are owed to a client.
Option B is inaccurate because Illinois law draws a clear distinction between clients and customers under 225 ILCS 454/15-10. A client — someone who has entered into a brokerage agreement — is owed the full duties of representation, including loyalty, confidentiality, and obedience. A customer, by contrast, receives only limited ministerial or informational services and is not owed those elevated fiduciary-style duties. Treating every customer as a client would eliminate this statutory distinction entirely.
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Related Topics & Key Terms
Key Terms:
Related Concepts
The fiduciary obligations owed by a listing agent to the seller, including marketing the property, presenting all offers, and protecting the seller's confidential information.
A practice where the agent or brokerage represents only one party in a transaction — either the buyer or the seller, but never both.
A relationship where a listing broker authorizes other brokers to act as agents of the seller, extending the seller's agency relationship to cooperating brokers.
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