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A model returns an estimate far from the appraiser's own conclusion. What is the appropriate response?

Correct Answer

D) Investigate what each analysis may have missed

Why this is correct: Professional standards require the appraiser to reconcile divergent value indications. Investigating the cause ensures credibility and may reveal errors in either the model's inputs or the appraiser's own analysis. Why the other choices are wrong: Adopting the model figure without analysis violates the appraiser's responsibility for the conclusion. Reporting both without reconciliation fails to provide a credible opinion. Disregarding the model outright is improper; the appraiser must consider all relevant information. Exam tip: A divergence is a red flag to investigate, not a signal to automatically choose one result.

Answer Options
A
Adopt the model figure as the more objective one
B
Report both and let the client choose between them
C
Disregard the model, since such tools are unreliable
D
Investigate what each analysis may have missed

Why This Is the Correct Answer

Investigating what each analysis may have missed is the only response that can actually improve the conclusion rather than simply produce one. It respects that either side may be at fault and treats the divergence as diagnostic evidence about data or specification. It also keeps responsibility for the value opinion with the appraiser, which is where the certification places it. Once the cause is understood, the appraiser can weight the indications knowledgeably and explain that weighting in the report.

Why the Other Options Are Wrong

Option A: Adopt the model figure as the more objective one

A model's output is not objective in any meaningful sense; it embeds choices about variables, market area, functional form, and estimation sample, and it inherits every error in the data feeding it. Adopting its figure without analysis outsources the value opinion to a tool while the appraiser signs the certification. The absence of visible judgment is not the absence of judgment.

Option B: Report both and let the client choose between them

Handing the client two numbers and asking them to choose abandons the appraiser's core function, which is to reconcile the indications into a single supported opinion. It also puts the client in the position of selecting the value, which is exactly the arrangement the independence provisions of the Ethics Rule are designed to prevent. A report that declines to conclude is not a credible report.

Option C: Disregard the model, since such tools are unreliable

Dismissing the model outright ignores relevant information and forfeits a genuine check on the appraiser's own work. Models have real weaknesses, particularly around condition and quality, but a blanket rejection is a category judgment rather than an analysis of this result. It also removes the opportunity to discover an error in the appraiser's own grid, which the divergence may well be revealing.

Diagnose Before You Decide

A gap between indications is a symptom. Symptoms get diagnosed, not silenced. Ask what each analysis could not see: the model probably could not see condition, and the grid may not have seen a concession.

How to use: In any conflicting-indications item, choose the investigate option. Eliminate answers that crown a winner by category, split the difference, or push the choice onto the client.

Exam Tip

Two wrong answers hide in these items: mechanical selection and mechanical averaging. Both skip the reasoning step that reconciliation exists to perform.

Common Mistakes to Avoid

  • -Deferring to a model's output because it looks quantitative
  • -Reporting two indications without reconciling them
  • -Rejecting a tool's result by category rather than diagnosing the specific divergence

Concept Deep Dive

Analysis

Reconciliation is the step where an appraiser confronts multiple value indications and decides what to make of them, and a large divergence is the most informative thing that can happen in it. The criteria for weighing indications are the appropriateness of each technique to the assignment, the accuracy of the data behind each, and the quantity of evidence supporting each. A statistical or automated model and a hand-built analysis fail in different ways, which is why they disagree in diagnosable patterns: models routinely mishandle condition, quality, view, and recent renovation because those variables are hard to code, while an appraiser's own analysis can rest on unverified concessions, thin comparable selection, or unsupported adjustments. The obligation is to investigate, because the appraiser signs the conclusion and remains responsible for it regardless of what tools contributed. Whatever the investigation finds, the report has to explain the reasoning that led to the final opinion.

Background Knowledge

You need the reconciliation criteria of appropriateness, accuracy, and quantity of evidence, and the rule that reconciliation weighs rather than averages indications. You should also know the Ethics Rule's independence requirements, the appraiser's nondelegable responsibility for the conclusion, and the typical blind spots of automated and statistical valuation tools.

Real-World Application

An appraiser's model lands well below her grid conclusion. Checking inputs, she finds the model coded the subject as one bath because a permitted addition was never picked up by the assessor. She corrects the input, notes that her grid comparables were verified for concessions, and explains the diagnosis and final weighting in her reconciliation.

reconciliationconflicting indicationsappraiser independenceautomated valuation model
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