TREC investigates a consumer complaint against a license holder and determines the complaint lacks merit. What is the procedural outcome under TREC rules?
Correct Answer
A) TREC dismisses the complaint and notifies both the complainant and the license holder in writing
Under TREC's complaint investigation process governed by Texas Occupations Code §1101.204 and TREC's procedural rules, when an investigation reveals a complaint lacks merit, TREC is required to dismiss the complaint and provide written notification to both the complainant and the license holder. This ensures both parties are formally informed of the outcome and preserves the license holder's right to know the matter is resolved.
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