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Pa Rela Brokerage RulesBrokerage_operationsEASY

Under RELA, a Pennsylvania brokerage receives a written complaint from a consumer about one of its salespersons. The broker of record must take what immediate action?

Correct Answer

D) Review the complaint, investigate the allegations, and take appropriate corrective action while cooperating with any SREC inquiry

Under RELA (63 P.S. §455.604), the broker of record has a duty to address complaints regarding affiliated licensees. This includes reviewing the complaint, investigating the facts, taking corrective action if warranted, and cooperating with any SREC investigation that may follow.

Answer Options
A
Ignore the complaint if the broker believes it is unfounded
B
Forward the complaint to the salesperson's personal attorney
C
Immediately terminate the salesperson without investigation
D
Review the complaint, investigate the allegations, and take appropriate corrective action while cooperating with any SREC inquiry

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Related Topics & Key Terms

Key Terms:

complaint_handlingbroker_dutyinvestigationcorrective_actionbrokerage_operationsRELA
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