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Laws Of Agency Fiduciary DutiesTermination_and_liabilityEASY

A California broker receives a written complaint from a consumer alleging that one of the broker's salespersons engaged in discriminatory practices. Under California law, the broker's initial obligation is to:

Correct Answer

B) Investigate and take appropriate corrective action

Supervision includes acting on what a complaint discloses, so the broker looks into it and does something about what is found. Other choices: firing on an allegation is not investigation; forwarding to the DRE without an internal review skips the broker's own duty; and waiting for a lawsuit is the failure to supervise in its purest form.

Answer Options
A
Immediately terminate the salesperson to avoid liability
B
Investigate and take appropriate corrective action
C
Forward the complaint to the DRE without conducting any internal review
D
Ignore the complaint unless a lawsuit is filed

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Related Topics & Key Terms

Key Terms:

broker_supervisioncomplaint_handlingdiscriminationcorrective_action

Related Concepts

An agency relationship created by the conduct or actions of the parties rather than by a written or oral agreement.

The legal obligation to reveal information that could affect a party's decision to enter into or the terms of a real estate transaction.

The extent of power and actions an agent is authorized to perform on behalf of the principal, as defined by the agency agreement.

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