A Washington licensee named Kevin receives a phone call from a seller, Linda, who wants to list her home. During the call, Linda describes the property and asks Kevin about his marketing plan and commission structure. Kevin schedules a listing appointment for the following day. Under RCW 18.86, when must Kevin provide the agency disclosure pamphlet to Linda?
Correct Answer
B) During the initial phone call, since that constitutes first substantive contact
Under RCW 18.86.030, the agency disclosure pamphlet must be provided at first substantive contact. The initial phone call in which Linda describes her property and discusses marketing and commission is a substantive conversation about a specific real estate transaction. This qualifies as first substantive contact, triggering Kevin's obligation to provide the pamphlet during that call — not at the later listing appointment.
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