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Brokerage Activities ProceduresBroker_dutiesHARD

Broker Johnson receives a complaint from a seller claiming his sales associate failed to present a backup offer. The associate claims he never received the backup offer. What must Broker Johnson do first under Florida regulations?

Correct Answer

A) Conduct an internal investigation and document findings

Correct: Brokers must conduct thorough investigations of complaints against associates and maintain documentation per FREC requirements. Why not B: Suspension is premature without investigation of facts. Why not C: Brokers must investigate first before determining if FREC referral is necessary. Why not D: Brokers cannot avoid their supervisory duties by deflecting complaints.

Answer Options
A
Conduct an internal investigation and document findings
B
Immediately suspend the sales associate pending investigation
C
Refer the matter directly to FREC without investigation
D
Require the complainant to file with FREC directly

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Related Topics & Key Terms

Key Terms:

complaint_handlingbroker_investigationsupervision_duties
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