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Ethics & Fraudeasy18% of exam

A branch manager asks about a loan file because a settlement provider asks to be paid for a task it did not actually perform. What should happen?

Correct Answer

C) Pay only for actual, necessary, distinct services performed

Lines 267-269; 12 CFR 1024.14(g). The ethical and legal distinction is payment for real services, not a label or customary amount. Therefore, the correct response is "Pay only for actual, necessary, distinct services performed".

Answer Options
A
Resolve the Permitted compensation for actual services issue with the PMI cancellation exception that does not fit the facts.
B
Ignore the consumer-protection issue unless the borrower complains.
C
Pay only for actual, necessary, distinct services performed
D
Document the issue later instead of correcting the compliance problem first.

Why This Is the Correct Answer

Lines 267-269; 12 CFR 1024.14(g). The ethical and legal distinction is payment for real services, not a label or customary amount. Therefore, the correct response is "Pay only for actual, necessary, distinct services performed".

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