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Ethics & Fraudeasy18% of exam

A training manager compares the file facts with Professional Standards and Compliance during a borrower follow-up call. Which conclusion is accurate?

Correct Answer

A) Transfer the file if objectivity is compromised

Conflicts must be disclosed, managed, and kept free of referral compensation or steering incentives. The best answer is "Transfer the file if objectivity is compromised".

Answer Options
A
Transfer the file if objectivity is compromised
B
Delay the Professional Standards and Compliance step until a later servicing transfer review instead of acting now.
C
Ignore the consumer-protection issue unless the borrower complains.
D
Document the issue later instead of correcting the compliance problem first.

Why This Is the Correct Answer

Conflicts must be disclosed, managed, and kept free of referral compensation or steering incentives. The best answer is "Transfer the file if objectivity is compromised".

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