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Ethics & Fraudmedium18% of exam

A borrower-facing employee is unsure what to do when a title company offers a gift card for each borrower referral. What is the correct response?

Correct Answer

C) Refuse the referral fee because no service is performed

Lines 244-249; 12 CFR 1024.14(b). A thing of value for a referral is prohibited even if the borrower charge does not increase. Therefore, the correct response is "Refuse the referral fee because no service is performed".

Answer Options
A
Continue the activity because the borrower appears willing to proceed.
B
Ignore the consumer-protection issue unless the borrower complains.
C
Refuse the referral fee because no service is performed
D
Document the issue later instead of correcting the compliance problem first.

Why This Is the Correct Answer

Lines 244-249; 12 CFR 1024.14(b). A thing of value for a referral is prohibited even if the borrower charge does not increase. Therefore, the correct response is "Refuse the referral fee because no service is performed".

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