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A New York lender refuses to issue a satisfaction of mortgage after payoff in 2026. Assuming the payoff satisfied all amounts due and the refusal is improper, can that refusal be grounds for discipline?

Correct Answer

B) A ground: the improper refusal to issue a satisfaction

The grounds encompass the improper refusal to issue a satisfaction of mortgage. Other choices: the regulatory route exists alongside the judicial one; a sale is not required; and no waiting period is written into that ground. Source: N.Y. Banking Law § 595-a(1)(e)

Answer Options
A
A ground only where the borrower has sold the property
B
A ground: the improper refusal to issue a satisfaction
C
A ground only after 60 days have passed since payoff
D
A matter for the courts alone, because recording a satisfaction is a step in the land records and a borrower may compel it there rather than at the department

Why This Is the Correct Answer

The grounds encompass the improper refusal to issue a satisfaction of mortgage. Other choices: the regulatory route exists alongside the judicial one; a sale is not required; and no waiting period is written into that ground. Source: N.Y. Banking Law § 595-a(1)(e)

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