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A North Carolina serviced loan is paid off and released in 2026. What records of this final disposition must the servicer retain?

Correct Answer

A) Keep records of the final disposition including the release document

The servicing file shall contain records regarding the final disposition of the loan including a copy of any collateral release document, records of servicing transfers, charge-off information, or real estate owned disposition. Other choices: payoff is one of the dispositions the item covers; no request is needed; and foreclosure is only one of the listed outcomes. Source: 04 NCAC 03M .0501(e)(10)

Answer Options
A
Keep records of the final disposition including the release document
B
The file may be closed and discarded, because the obligation has been satisfied and there is no longer a loan for the servicer to keep a servicing file about
C
Keep records of disposition only for loans that go to foreclosure
D
Keep the release document only where the borrower asks for it

Why This Is the Correct Answer

The servicing file shall contain records regarding the final disposition of the loan including a copy of any collateral release document, records of servicing transfers, charge-off information, or real estate owned disposition. Other choices: payoff is one of the dispositions the item covers; no request is needed; and foreclosure is only one of the listed outcomes. Source: 04 NCAC 03M .0501(e)(10)

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