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A borrower emails on the morning of a 2 pm closing saying the wire instructions have changed to a new bank. How should the closing team verify the unexpected emailed change before sending funds?

Correct Answer

B) Call the borrower on a number already in the file to verify it

Changed wiring instructions arriving by email are the standard form of closing fraud, and the response is to verify by telephone on a number obtained before the email arrived. Other choices: sending funds on the strength of the email is the loss itself; replying to the email reaches whoever sent it, which may be the fraudster; and no 3-day hold period exists, so inventing one delays the closing without verifying anything. Source: Wire fraud at closing and verification practice

Answer Options
A
Send the funds, since the borrower is the party being protected
B
Call the borrower on a number already in the file to verify it
C
Delay closing by 3 days, which is the required fraud hold period
D
Reply to the email asking the borrower to confirm the change

Why This Is the Correct Answer

Changed wiring instructions arriving by email are the standard form of closing fraud, and the response is to verify by telephone on a number obtained before the email arrived. Other choices: sending funds on the strength of the email is the loss itself; replying to the email reaches whoever sent it, which may be the fraudster; and no 3-day hold period exists, so inventing one delays the closing without verifying anything. Source: Wire fraud at closing and verification practice

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