A Maryland borrower sends the Commissioner a written complaint about a licensee in 2026. What investigation duty follows a written complaint by an aggrieved borrower?
Correct Answer
B) The Commissioner shall investigate the written complaint filed
Any person aggrieved by the conduct of a licensee in connection with a mortgage loan may file a written complaint with the Commissioner, who shall investigate the complaint. Other choices: the duty to investigate is stated; the complainant need only be an aggrieved person; and the investigation does not wait for the examination cycle. Source: Md. Fin. Inst. § 11-515(d)
Why This Is the Correct Answer
Any person aggrieved by the conduct of a licensee in connection with a mortgage loan may file a written complaint with the Commissioner, who shall investigate the complaint. Other choices: the duty to investigate is stated; the complainant need only be an aggrieved person; and the investigation does not wait for the examination cycle. Source: Md. Fin. Inst. § 11-515(d)
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