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Pa Agency Consumer NoticeSeller_agent_dutiesMEDIUM

A Pennsylvania seller's agent is holding an open house when a visitor asks about the age of the HVAC system. The agent does not know the answer. What is the most appropriate response?

Correct Answer

A) Acknowledge not knowing and offer to get the information from the seller or check the seller's disclosure form

When a seller's agent does not know the answer to a property question, the most appropriate response is to acknowledge the limitation and offer to obtain accurate information. The agent can check the seller's property disclosure form or contact the seller directly. Honesty about knowledge limitations is required by the duty of honesty.

Answer Options
A
Acknowledge not knowing and offer to get the information from the seller or check the seller's disclosure form
B
Tell the visitor the system is brand new to generate more interest in the property
C
Estimate the age based on the appearance of the equipment to provide a helpful answer
D
Change the subject to the property's other features to avoid answering

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Related Topics & Key Terms

Key Terms:

seller_agentHVAChonestyopen_houseproperty_information

Related Concepts

An agency relationship where the agent agrees to act on behalf of the principal without receiving compensation.

An agency relationship created by the conduct or actions of the parties rather than by a written or oral agreement.

The legal obligation to reveal information that could affect a party's decision to enter into or the terms of a real estate transaction.

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