The correct sequence of steps in the OCRC housing discrimination complaint process is:
Correct Answer
A) Complaint filed → Investigation → Probable cause determination → Conciliation → Public hearing (if needed) → Final order
The standard OCRC process follows this sequence: (1) complaint is filed, (2) investigation is conducted, (3) probable cause is determined (or not), (4) conciliation is attempted, (5) if conciliation fails, a public hearing is held, and (6) a final order is issued.
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Commingling is the illegal act of mixing client funds with a broker's personal or business operating funds, while conversion is the unauthorized use of client funds for the broker's own benefit. Both are serious violations that can result in license revocation.
Commingling is the illegal act of mixing client trust funds with a broker's personal or business operating funds; conversion is the misappropriation of those funds.
Continuing education (CE) refers to the ongoing coursework that licensed real estate professionals must complete during each renewal cycle to maintain an active license. CE ensures agents stay current with changes in laws, regulations, and industry practices.
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