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Grec Rules DisciplinaryComplaint_processEASY

Agent Rebecca Martinez learns that a former client has filed a complaint against her with GREC. She wants to contact the complainant directly to resolve the matter. What should she do?

Correct Answer

C) Wait for GREC's formal process and avoid direct contact with complainant

Rebecca should allow GREC's formal process to proceed and avoid direct contact that could be seen as intimidation or interference. Option A could constitute improper contact. Option B may still be inappropriate during the investigation. Option D could create unnecessary liability by admitting fault prematurely.

Answer Options
A
Contact the complainant immediately to discuss a settlement
B
Have her attorney contact the complainant on her behalf
C
Wait for GREC's formal process and avoid direct contact with complainant
D
Send a written apology to the complainant admitting fault

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Why the Other Options Are Wrong

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Related Topics & Key Terms

Key Terms:

complainant_contactinvestigation_interferenceproper_procedure
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