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A customer-service escalation raises an RESPA Kickbacks and Referrals question for the MLO. What answer should guide the file?

Correct Answer

D) Use the written provider-list rule for shoppable services

Third-party settlement services must avoid referral fees and follow provider-list/tolerance rules. The best answer is "Use the written provider-list rule for shoppable services".

Answer Options
A
Treat a referral arrangement as acceptable because no borrower complained.
B
Change the provider list after the borrower chooses a service to avoid tolerance review.
C
Collect a fee from the provider for sending the borrower to that service.
D
Use the written provider-list rule for shoppable services

Why This Is the Correct Answer

Third-party settlement services must avoid referral fees and follow provider-list/tolerance rules. The best answer is "Use the written provider-list rule for shoppable services".

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