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A customer-service escalation raises a Good Faith and Fair Dealing question for the branch manager. What answer should guide the file?

Correct Answer

D) Communicate accurate terms and document the file

MLO obligations include fair dealing, no steering, accurate information, and compliant compensation. The best answer is "Communicate accurate terms and document the file".

Answer Options
A
Use the quickest product path instead of the rule that applies to the transaction.
B
Accept terms the borrower prefers even if required disclosures are incomplete.
C
Recommend a product before resolving facts needed to evaluate compliance.
D
Communicate accurate terms and document the file

Why This Is the Correct Answer

MLO obligations include fair dealing, no steering, accurate information, and compliant compensation. The best answer is "Communicate accurate terms and document the file".

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