During a company policy update, a compliance manager identifies an issue involving loan-originator obligations. Which response is most compliant?
Correct Answer
D) Avoid steering the borrower to increase compensation
Why this is correct: The core MLO obligation is fair dealing, which prohibits steering a borrower into a loan to increase the loan originator's compensation. "Avoid steering the borrower to increase compensation" directly aligns with this prohibition. The original explanation lists fair dealing and no steering as key obligations. Why the other choices are wrong: "Recommend a product before resolving facts needed to evaluate compliance" violates the duty to make recommendations based on a sufficient understanding of the borrower's situation. "Skip documented follow-up because the borrower says the file is urgent" ignores compliance procedures, which cannot be waived for urgency. "Let sales goals control the recommendation when the file facts point elsewhere" is a direct violation of the prohibition against making recommendations not in the consumer's interest. Exam tip: Remember that fair dealing and avoiding steering are fundamental MLO obligations that override sales pressure, urgency, or incomplete analysis.
Why This Is the Correct Answer
The correct response is "Avoid steering the borrower to increase compensation" because MLO obligations include fair dealing, no steering, accurate information, and compliant compensation.
Why the Other Options Are Wrong
Option A: Recommend a product before resolving facts needed to evaluate compliance.
This choice is not the best answer because it applies the wrong file step for loan-originator obligations; the governing rule is tested by the correct option.
Option B: Skip documented follow-up because the borrower says the file is urgent.
This choice is a tempting shortcut, but it conflicts with loan-originator obligations because the file still needs the required documentation, timing, or rule-based review before the action is taken.
Option C: Let sales goals control the recommendation when the file facts point elsewhere.
This choice is not the best answer because it applies the wrong file step for loan-originator obligations; the governing rule is tested by the correct option.
Memory Technique
loan-originator obligations: identify the rule being tested, then choose the action that documents or applies that rule before the file moves forward.
Exam Tip
For loan-originator obligations questions, separate the required file step from plausible sales, timing, or documentation shortcuts.
Common Mistakes to Avoid
- -Choosing an internal exception instead of the governing rule
- -Treating preliminary or informal facts as a substitute for required documentation
- -Answering from a familiar but unrelated mortgage topic
More Origination Questions
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In a closing-readiness check, a quality-control reviewer sees facts tied to Self Employed Income Calculation. What should the file reflect?
During a disclosure desk review, a policy analyst encounters an Income Calculation Self Employed issue. Which response should decide how the file should be documented?
During a training quiz scenario, the loan team encounters an Income Calculation issue. Which response should resolve the issue before the file moves forward?
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During a post-application update, a quality-control reviewer encounters a Credit Analysis and Evaluation issue. Which response should avoid a shortcut that would misapply the rule?
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