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A homeowner files a complaint with NSCB against a licensed contractor for abandoning a $75,000 kitchen remodel. What is the first step in the Board's complaint process?

Correct Answer

C) Investigation and contractor notification

The NSCB complaint process begins with investigation of the complaint and notification to the contractor, allowing them to respond before any disciplinary action.

Answer Options
A
Bond claim processing
B
Mandatory mediation
C
Investigation and contractor notification
D
Immediate license suspension

Why This Is the Correct Answer

The NSCB complaint process begins with investigation of the complaint and notification to the contractor, allowing them to respond before any disciplinary action.

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