A contractor receives a complaint alleging $25,000 in damages. The contractor believes the claim is frivolous. What is their best initial response under NSCB procedures?
Correct Answer
D) Submit a detailed written response within 20 days
Regardless of the contractor's opinion of the complaint, they must respond in writing within 20 days per NSCB procedures.
Why This Is the Correct Answer
Submit a detailed written response within 20 days is correct. NSCB procedures require a licensed contractor to respond in writing to any complaint within 20 days, regardless of whether the contractor believes the claim is meritorious.
Why the Other Options Are Wrong
Option A: Ignore the complaint since it's frivolous
Ignore the complaint since it's frivolous is incorrect. Ignoring an NSCB complaint — even one believed to be frivolous — is a violation of NSCB procedures and can result in additional disciplinary action, including default findings against the contractor.
Option B: Request an immediate hearing
Request an immediate hearing is incorrect. An immediate hearing is not the first procedural step. The contractor must first respond in writing; a hearing may follow as part of the process, but it is not the contractor's initial obligation.
Option C: File a counter-complaint against the homeowner
File a counter-complaint against the homeowner is incorrect. Filing a counter-complaint is not a recognized procedural option within the NSCB complaint process. The contractor's obligation is to respond to the pending complaint, not initiate a new one.
Memory Technique
20 days, 20 fingers and toes — within 20 days, put your response IN WRITING. Never ignore the NSCB, no matter how frivolous the complaint seems.
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