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Pa Agency Consumer NoticeDesignated_agency_paMEDIUM

A Pennsylvania brokerage office has a shared CRM system where all agents can view client notes. The broker of record implements designated agency in a transaction. What should the broker do about the CRM access?

Correct Answer

A) Restrict CRM access so designated agents can only see their own client's information, not the opposing party's

The broker of record must ensure the information barrier is maintained even in technology systems. Restricting CRM access so each designated agent can only view their own client's information is a practical implementation of the information barrier required by designated agency.

Answer Options
A
Restrict CRM access so designated agents can only see their own client's information, not the opposing party's
B
Allow full CRM access because technology systems are exempt from information barrier requirements
C
Delete all client notes from the CRM to eliminate any confidentiality concerns
D
Switch to dual agency instead of designated agency because CRM systems make designated agency impractical

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Related Topics & Key Terms

Key Terms:

designated_agencyCRM_accessinformation_barriertechnology

Related Concepts

An arrangement where a brokerage assigns separate agents within the firm to represent the buyer and seller in the same transaction, allowing each client to have dedicated representation.

A situation where a single agent or brokerage represents both the buyer and the seller in the same real estate transaction.

An agency relationship created by a clear, explicit agreement between the principal and agent, either orally or in writing.

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