An Ohio servicer receives a qualifying written request identifying the borrower and loan and asking who owns the loan. No exception applies. In business days after receipt, what are the acknowledgment and substantive-response deadlines under rule 1301:8-7-39?
Correct Answer
A) Acknowledge within 5; respond within 10
A. The ordinary deadlines here are five and ten business days. Acknowledgment confirms receipt; it is not the requested substantive response. Owner or assignee identity requests have the shorter response deadline. Scope and exceptions: Other information requests generally allow 30 business days and a conditional 15-day extension; that extension does not apply here. Paragraphs (E) and (F) contain exceptions, including a qualifying complete response within five business days. Source: (C), (D)(2), (E)-(F); effective September 19, 2025 — https://codes.ohio.gov/ohio-administrative-code/rule-1301:8-7-39
Why This Is the Correct Answer
A. The ordinary deadlines here are five and ten business days. Acknowledgment confirms receipt; it is not the requested substantive response. Owner or assignee identity requests have the shorter response deadline. Scope and exceptions: Other information requests generally allow 30 business days and a conditional 15-day extension; that extension does not apply here. Paragraphs (E) and (F) contain exceptions, including a qualifying complete response within five business days.
Why the Other Options Are Wrong
Option B: Acknowledge within 10; respond within 30
Delays both duties.
Option C: Acknowledge within 5; respond within 30
Uses the general response period instead of the identity-request period.
Option D: Acknowledge within 30; respond within 45
Neither deadline fits these facts.
Exam Tip
Identify the request type before selecting the clock.
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