Salesperson Lisa hosts an open house attended by 20 visitors. She greets most visitors briefly at the door. However, several visitors linger and begin sharing details about their budget, financing status, and the specific features they are looking for in a home. Under ORC §4735.57, which visitors trigger Lisa's obligation to provide the Consumer Guide to Agency Relationships?
Correct Answer
D) Only the visitors who engaged in discussions about their financial qualifications or property preferences
Under ORC §4735.57, a licensee must provide the Consumer Guide to Agency Relationships at or before the first 'substantive contact' with a consumer. Substantive contact occurs when a consumer begins discussing their motivation, financial qualifications, or specific property needs — information that could affect negotiation or representation. Visitors who only receive a brief greeting have not yet engaged in substantive contact. Only those who share budget details, financing status, or property preferences have crossed that threshold and must receive the Consumer Guide.
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