A customer disputes an aging invoice because the billed phase cannot be tied to signed tickets. What should accounting do before escalating collection?

Why B is correct

The best answer is: Reconcile, then seek relief. Accurate documentation and compliance with billing conditions establish whether payment is due and preserve available remedies. Changing records or making unsupported threats creates additional exposure. The new fact pattern changes the setting, not the governing rule or management control. The other choices either skip a required step, apply a different rule, or fail to address the stated risk.