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Before the loan advances, a quality-control reviewer must resolve an telemarketing and do-not-call controls issue in a renewal checklist. What should happen?

Correct Answer

D) Update calling procedures before using the lead

Telemarketing rules limit calling times, registry calls, internal do-not-call handling, and consent. The best answer is "Update calling procedures before using the lead".

Answer Options
A
Call without checking consent or registry status.
B
Ignore an internal do-not-call request after the borrower shows interest.
C
Assume the TCPA Do Not Call condition is met because the borrower satisfied the separate consumer complaint requirement.
D
Update calling procedures before using the lead

Why This Is the Correct Answer

Telemarketing rules limit calling times, registry calls, internal do-not-call handling, and consent. The best answer is "Update calling procedures before using the lead".

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