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Before the loan advances, a quality-control reviewer must resolve an advertising and consumer-protection controls issue in a renewal checklist. What should happen?

Correct Answer

D) Update calling procedures before using the lead

telemarketing rules limit calling times, registry calls, internal do-not-call handling, and consent. This item uses an exam-style scenario; any file details in the stem are illustrative and the governing rule controls the compliant response. The best answer is "Update calling procedures before using the lead".

Answer Options
A
Treat the requirement as satisfied by experience rather than the rule that governs the file.
B
Apply the rule only after a regulator requests the file.
C
Treat the compliance requirement as optional because closing is near.
D
Update calling procedures before using the lead

Why This Is the Correct Answer

telemarketing rules limit calling times, registry calls, internal do-not-call handling, and consent. This item uses an exam-style scenario; any file details in the stem are illustrative and the governing rule controls the compliant response. The best answer is "Update calling procedures before using the lead".

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