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An operations lead is reviewing a mortgage file during a mortgage operations checklist. Which statement correctly handles advertising and consumer-protection controls?

Correct Answer

B) Avoid refinancing that increases cost without benefit

refinance recommendations should be evaluated for borrower benefit, repayment ability, and steering risk. This item uses an exam-style scenario; any file details in the stem are illustrative and the governing rule controls the compliant response. The best answer is "Avoid refinancing that increases cost without benefit".

Answer Options
A
Proceed based only on borrower preference and document the file later.
B
Avoid refinancing that increases cost without benefit
C
Rely on sales practice rather than required verification, disclosure, or documentation.
D
Use a manager exception instead of the required federal mortgage rule.

Why This Is the Correct Answer

refinance recommendations should be evaluated for borrower benefit, repayment ability, and steering risk. This item uses an exam-style scenario; any file details in the stem are illustrative and the governing rule controls the compliant response. The best answer is "Avoid refinancing that increases cost without benefit".

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