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Ethics & Fraudmedium18% of exam

A loan originator notices that a borrower's employment verification letter has a phone number that, when called, goes directly to the borrower's personal cell phone voicemail. The borrower explains that their small company doesn't have a receptionist. What should the MLO do?

Correct Answer

A) Request additional employment documentation such as tax returns or pay stubs

While the explanation may be legitimate, the MLO should request additional documentation to verify employment when standard verification methods raise questions. This follows due diligence requirements under federal regulations to properly verify borrower information.

Answer Options
A
Request additional employment documentation such as tax returns or pay stubs
B
Accept the explanation since small companies often lack receptionists
C
Report the borrower immediately for fraud
D
Only verify employment through the company's main listed number

Why This Is the Correct Answer

While the explanation may be legitimate, the MLO should request additional documentation to verify employment when standard verification methods raise questions. This follows due diligence requirements under federal regulations to properly verify borrower information.

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