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A borrower in default responds to the servicer about possible resolution. What is the best conclusion under North Carolina MLO law or NCCOB guidance?

Correct Answer

C) NC servicers must file servicing fee schedules, file requested activity reports, and act in good faith to inform and negotiate with borrowers after delinquency or default.

NC servicers must file servicing fee schedules, file requested activity reports, and act in good faith to inform and negotiate with borrowers after delinquency or default. North Carolina servicers must file a current schedule of servicing-related costs and fees, file requested activity reports with the Commissioner, and act in good faith to inform and negotiate with borrowers after delinquency or default.

Answer Options
A
Continue the activity and document the issue only if a complaint is later filed.
B
Let the MLO originate while waiting for the North Carolina status, sponsorship, or renewal issue to be corrected.
C
NC servicers must file servicing fee schedules, file requested activity reports, and act in good faith to inform and negotiate with borrowers after delinquency or default.
D
Let production staff decide whether advertising and consumer-protection controls matters for the file.

Why This Is the Correct Answer

NC servicers must file servicing fee schedules, file requested activity reports, and act in good faith to inform and negotiate with borrowers after delinquency or default. North Carolina servicers must file a current schedule of servicing-related costs and fees, file requested activity reports with the Commissioner, and act in good faith to inform and negotiate with borrowers after delinquency or default.

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