An agency's website shows only positive reviews because staff delete genuine negative ones and trim criticism from mixed ones. What is the ACCC's position?
Correct Answer
C) It may mislead; genuine negative reviews must not be removed or edited
The ACCC's sweep of online reviews and testimonials found that businesses must not suppress or remove genuine negative reviews, or edit reviews to remove negative elements or add positive ones. Doing so gives a misleading picture of customers' experiences under the Australian Consumer Law.
Why This Is the Correct Answer
Suppressing or editing genuine negative reviews can be misleading.
Why the Other Options Are Wrong
Background Knowledge for Consumer Protection
Exam Tip for Consumer Protection
Common Mistakes to Avoid on Consumer Protection Questions
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