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Ethics & Fraudmedium17% of exam

An MLO's company has a policy requiring use of a specific credit reporting agency that provides volume discounts. A borrower asks to use a different credit agency. How should the MLO respond?

Correct Answer

A) Explain that company policy requires use of the designated agency

MLOs must follow their company's established policies regarding service providers. Using a company-designated credit agency for volume discounts is a legitimate business practice that can benefit borrowers through cost savings, and the MLO should explain this policy transparently.

Answer Options
A
Explain that company policy requires use of the designated agency
B
Allow the borrower to choose but charge them any additional costs
C
Refuse the request since it would create processing delays
D
Secretly use the borrower's preferred agency to maintain the relationship

Why This Is the Correct Answer

MLOs must follow their company's established policies regarding service providers. Using a company-designated credit agency for volume discounts is a legitimate business practice that can benefit borrowers through cost savings, and the MLO should explain this policy transparently.

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