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Ethics & Fraudmedium17% of exam

A lender's website features a mortgage calculator that consistently understates monthly payments by excluding certain fees that are always required. When borrowers apply, they receive accurate Loan Estimates with all fees properly disclosed. The lender argues the calculator is just a 'preliminary tool.' This practice is most likely:

Correct Answer

B) Deceptive because the calculator creates false expectations despite later accurate disclosures

Under UDAAP, this practice is likely deceptive because the calculator creates a misleading impression about loan costs, even though accurate information is provided later. The fact that consumers rely on calculators to make initial decisions makes the misleading nature material to their decision-making process.

Answer Options
A
Permissible because the Loan Estimate provides accurate information
B
Deceptive because the calculator creates false expectations despite later accurate disclosures
C
Unfair only if borrowers cannot afford the actual payments
D
Abusive only if used to target vulnerable populations

Why This Is the Correct Answer

Under UDAAP, this practice is likely deceptive because the calculator creates a misleading impression about loan costs, even though accurate information is provided later. The fact that consumers rely on calculators to make initial decisions makes the misleading nature material to their decision-making process.

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