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Agency & Professional EthicsConfidentialityEASY

A buyer's agent learns that their client has been pre-approved for a mortgage up to $500,000, but the client instructs them to only look at properties under $400,000. What should the agent do with this information?

Correct Answer

B) Keep the client's financial information confidential as instructed

Agents have a duty of confidentiality and must not disclose their client's financial information without explicit permission. The client's instruction to keep their full pre-approval amount private must be respected as part of the fiduciary relationship.

Answer Options
A
Disclose the full pre-approval amount to sellers to strengthen offers
B
Keep the client's financial information confidential as instructed
C
Share the information with other agents to find better deals
D
Use the information to negotiate higher commissions

Why This Is the Correct Answer

Option B correctly identifies the agent's duty of confidentiality. Under Canadian real estate legislation, agents have fiduciary obligations to their clients, including keeping confidential information private unless explicitly authorized to disclose it. The client has specifically instructed the agent to only consider properties under $400,000, effectively directing that their full financial capacity remain confidential. This instruction must be respected as part of the agent's duty of obedience to lawful client directions and duty of confidentiality.

Why the Other Options Are Wrong

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Key Terms

confidentialityfiduciary dutyclient instructionsfinancial informationbuyer representation
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