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Ethics & Fraudmedium17% of exam

An MLO working from home accidentally sends an email with borrower financial information to the wrong recipient who has the same first name as the intended recipient. What is the MLO's primary obligation?

Correct Answer

B) Immediately contact the wrong recipient to request deletion and notify the compliance department

When nonpublic personal information is inadvertently disclosed, the MLO must take immediate action to mitigate the breach by contacting the unintended recipient and must report the incident to compliance for proper breach management under privacy regulations.

Answer Options
A
Hope the wrong recipient deletes the email without reading it
B
Immediately contact the wrong recipient to request deletion and notify the compliance department
C
Send a follow-up email asking the recipient to ignore the previous message
D
Report only to the intended recipient about the error

Why This Is the Correct Answer

When nonpublic personal information is inadvertently disclosed, the MLO must take immediate action to mitigate the breach by contacting the unintended recipient and must report the incident to compliance for proper breach management under privacy regulations.

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