An MLO uses a predictive dialer that sometimes connects calls before an agent is available, resulting in 'dead air' for 2-3 seconds. Under TCPA regulations, what is the maximum allowable silence before this becomes a violation?
Correct Answer
B) 2 seconds
Under TCPA regulations, if a call is answered and there is more than 2 seconds of dead air before a live agent comes on the line, it may be considered an abandoned call violation, which can result in penalties.
Why This Is the Correct Answer
Under TCPA regulations, if a call is answered and there is more than 2 seconds of dead air before a live agent comes on the line, it may be considered an abandoned call violation, which can result in penalties.
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An MLO discovers that a borrower's income documentation contains a forged signature after the loan has already closed. The borrower is current on payments and the loan is performing well. What is the MLO's primary ethical obligation?