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Ethics & Fraudmedium17% of exam

An MLO accidentally emails a borrower's financial information to the wrong person. What is the most appropriate immediate action?

Correct Answer

B) Contact the recipient immediately to request deletion and report the incident according to company policy

Privacy breaches must be handled immediately and properly. The MLO should contact the recipient to request deletion of the information, document the incident, and report it according to company policy and applicable regulations.

Answer Options
A
Do nothing and hope the recipient deletes the email
B
Contact the recipient immediately to request deletion and report the incident according to company policy
C
Send another email asking the recipient to ignore the previous message
D
Wait to see if the recipient responds before taking action

Why This Is the Correct Answer

Privacy breaches must be handled immediately and properly. The MLO should contact the recipient to request deletion of the information, document the incident, and report it according to company policy and applicable regulations.

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