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Ethics & Fraudmedium17% of exam

A mortgage company receives a consumer's written consent to call their cell phone for marketing purposes. Six months later, the consumer changes their mind and verbally revokes consent during a call. How long does this revocation remain valid?

Correct Answer

C) Until the consumer provides new written consent

Under TCPA regulations, once a consumer revokes consent to receive calls (whether verbally or in writing), that revocation remains in effect indefinitely until the consumer provides new express written consent. The company cannot call for marketing purposes until new consent is obtained.

Answer Options
A
30 days unless renewed
B
One year from the date of revocation
C
Until the consumer provides new written consent
D
Until the existing loan relationship ends

Why This Is the Correct Answer

Under TCPA regulations, once a consumer revokes consent to receive calls (whether verbally or in writing), that revocation remains in effect indefinitely until the consumer provides new express written consent. The company cannot call for marketing purposes until new consent is obtained.

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