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A mortgage company discovers that a former employee downloaded customer financial information to a personal device before termination and may have shared it with competitors. Under the Gramm-Leach-Bliley Act, what is the company's primary obligation regarding this potential breach?

Correct Answer

C) Implement safeguards to prevent similar incidents and may need to notify customers if there's a risk of harm

Under the GLBA Safeguards Rule, financial institutions must implement comprehensive safeguards to protect customer information. When a breach occurs, they must take steps to prevent future incidents and evaluate whether customer notification is required based on the risk of harm, though specific notification requirements vary by state and federal regulations.

Answer Options
A
Report the incident to law enforcement within 24 hours
B
Notify all affected customers immediately via certified mail
C
Implement safeguards to prevent similar incidents and may need to notify customers if there's a risk of harm
D
Pay monetary damages to affected customers automatically

Why This Is the Correct Answer

Under the GLBA Safeguards Rule, financial institutions must implement comprehensive safeguards to protect customer information. When a breach occurs, they must take steps to prevent future incidents and evaluate whether customer notification is required based on the risk of harm, though specific notification requirements vary by state and federal regulations.

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