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A consumer disputes an item on their credit report with a CRA. The CRA forwards the dispute to the furnisher, who confirms the information is accurate. However, the consumer provides the mortgage lender with documentation proving the debt was paid. The lender who furnished the original information must:

Correct Answer

B) Review the consumer's documentation and correct the information if warranted

Under FCRA Section 623(b), furnishers have an ongoing duty to investigate disputes and correct inaccurate information when presented with evidence. Even after a CRA investigation, if new evidence is presented that shows the information is inaccurate, the furnisher must review and correct it if appropriate.

Answer Options
A
Accept the CRA's investigation as final
B
Review the consumer's documentation and correct the information if warranted
C
Advise the consumer to dispute directly with the CRA again
D
Require the consumer to obtain a court order to change the information

Why This Is the Correct Answer

Under FCRA Section 623(b), furnishers have an ongoing duty to investigate disputes and correct inaccurate information when presented with evidence. Even after a CRA investigation, if new evidence is presented that shows the information is inaccurate, the furnisher must review and correct it if appropriate.

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