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A borrower who submitted an application 4 days ago calls asking why they haven't received a Loan Estimate yet. The MLO realizes they forgot to send it. What should the MLO do immediately?

Correct Answer

A) Send the Loan Estimate immediately and apologize for the delay

Under TRID (12 CFR 1026.19(e)), the Loan Estimate must be delivered within 3 business days of receiving an application. The MLO has violated this requirement and should immediately send the Loan Estimate to minimize further violation. While compliance notification may be appropriate, the immediate priority is to provide the required disclosure to the borrower. The violation should be documented and reported per company procedures.

Answer Options
A
Send the Loan Estimate immediately and apologize for the delay
B
Explain that the 3-day period starts from when the application is complete, not submitted
C
Send the Loan Estimate and document the violation in the loan file
D
Contact the compliance department before taking any action

Why This Is the Correct Answer

Under TRID (12 CFR 1026.19(e)), the Loan Estimate must be delivered within 3 business days of receiving an application. The MLO has violated this requirement and should immediately send the Loan Estimate to minimize further violation. While compliance notification may be appropriate, the immediate priority is to provide the required disclosure to the borrower. The violation should be documented and reported per company procedures.

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