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A borrower mentions they are looking for a home in a 'family-friendly neighborhood with good schools' because they have young children. The MLO suggests several areas but avoids mentioning a particular neighborhood because it has a high concentration of elderly residents. This action is:

Correct Answer

B) Prohibited steering based on familial status assumptions

Under the Fair Housing Act, steering occurs when housing professionals direct customers toward or away from certain areas based on protected characteristics. Even when the borrower mentions preferences, the MLO cannot make assumptions about neighborhood suitability based on the age composition of residents, as this constitutes steering based on familial status.

Answer Options
A
Permissible because the MLO is helping match the borrower's stated preferences
B
Prohibited steering based on familial status assumptions
C
Acceptable customer service since schools were mentioned as a priority
D
Required under the duty to provide suitable loan products

Why This Is the Correct Answer

Under the Fair Housing Act, steering occurs when housing professionals direct customers toward or away from certain areas based on protected characteristics. Even when the borrower mentions preferences, the MLO cannot make assumptions about neighborhood suitability based on the age composition of residents, as this constitutes steering based on familial status.

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