A past client emailed a Victorian agent: 'The sale was fine, though communication was slow.' The agent's website quotes it as: 'The sale was fine.' Is this acceptable?
Correct Answer
C) No; it misrepresents what the client actually said
Consumer Affairs Victoria says agents must not use testimonials that are exaggerated, misleading or false. Examples include inventing quotes from real or fictitious clients and misrepresenting comments that actual clients have made.
Why This Is the Correct Answer
Trimming criticism out of a client's comment misrepresents what they said.
Why the Other Options Are Wrong
Background Knowledge for Consumer Protection
Exam Tip for Consumer Protection
Common Mistakes to Avoid on Consumer Protection Questions
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