A property manager receives a maintenance request for a broken air conditioning unit during summer. The repair will take 5 days to complete. What is the most appropriate action?
Correct Answer
A) Arrange temporary cooling and give the tenant a clear timeline for the repair.
Property managers should address urgent repairs promptly and communicate clearly with tenants. Arranging temporary solutions while organizing proper repairs demonstrates good property management practice and maintains tenant satisfaction during necessary maintenance periods.
Why This Is the Correct Answer
Where a repair will take several days, good practice is to reduce the impact on the tenant with a temporary measure such as a portable cooler, and to tell the tenant what is happening and when it will be fixed.
Why the Other Options Are Wrong
Memory Technique
Exam Tip for Property Management
Common Mistakes to Avoid on Property Management Questions
More Property Management Questions
Under NSW tenancy law, which of the following lease terms would be considered invalid and unenforceable?
A NSW house being leased has a shared driveway, and the neighbour has a registered right of way to drive across it. The property manager plans to say nothing unless asked. What must the manager do?
A tenant has a 12-month fixed-term lease in NSW. With 80 days left, the landlord gives a valid 90-day notice on the proposed sale ground. The tenant finds another home and wants to leave in three weeks. What is her position?
In NSW, what is the minimum notice period a landlord must give before entering a rental property for a routine inspection?
In NSW, what is the minimum notice period a landlord must give a tenant for a rent increase during a periodic tenancy?
- → In NSW, how long does a landlord have to lodge a rental bond with NSW Fair Trading after receiving it from the tenant?
- → What is the maximum bond amount that can be charged for a residential tenancy in NSW?
- → A NSW tenant gives the property manager a completed pet application form for a small dog. The landlord is travelling and nobody responds for 25 days. What is the result?
- → A managing agent collects rent throughout March for a landlord who has given no special payment instructions. When must the agent pay the landlord?
- → Who is responsible for paying water usage charges in a standard residential tenancy in NSW?
- → In NSW, if a tenant disagrees with the condition report provided by the landlord, what action should they take?
- → A NSW landlord with a periodic tenancy plans significant renovations that require the property to be vacant. What is the minimum termination notice the agent must give the tenant?
- → A NSW tenant has a 6-month fixed-term lease. The landlord's daughter will move into the property when the term ends. What is the minimum notice for a termination at the end of the term?
- → A NSW landlord has just exchanged contracts to sell a periodic-let house, and the contract requires vacant possession. What is the minimum termination notice for this ground?
- → A NSW tenant on a periodic agreement has repeatedly breached the agreement by keeping an unapproved business on the premises. What is the minimum termination notice for breach?
People Also Study
Property Law & Legislation
110 questions
Agency Practice & Law
138 questions
Contracts & Conveyancing
106 questions
Property Marketing & Sales
129 questions
Related Study Resources
Previous Question
A property manager receives a maintenance request for a broken air conditioner during summer. The repair will cost $800 and the property manager has a maintenance authority limit of $500. What should they do?
Next Question
A property manager receives a maintenance request from a tenant about a broken hot water system. What is the most appropriate timeframe for addressing this issue under residential tenancy legislation?