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A property manager receives a maintenance request from a tenant about a broken hot water system. What is the most appropriate timeframe for addressing this issue under residential tenancy legislation?

Correct Answer

A) As soon as possible, as an urgent repair

A broken hot water system is an urgent repair under the residential tenancy laws of NSW, Victoria and Queensland. The Acts do not set a fixed number of hours; they require urgent repairs to be carried out as soon as possible. If the landlord cannot be reached or does not act, the tenant may arrange the repair up to a limit set by the state and be reimbursed.

Answer Options
A
As soon as possible, as an urgent repair
B
Within 14 days, as a non-urgent repair
C
At the next routine inspection
D
Within the time set in the lease agreement

Why This Is the Correct Answer

Hot water is an essential service, so its failure is an urgent repair. The legal standard is 'as soon as possible', not a set number of hours.

Why the Other Options Are Wrong

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Related Topics & Key Terms

Key Terms:

urgent repairshot water systemresidential tenancy legislation24-48 hourshabitability
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