If a consumer has a complaint about a real estate agent's conduct, what is typically the first step they should take?
Correct Answer
C) Raise the matter with the agent or agency to try to resolve it
The recommended first step in complaint resolution is to attempt direct resolution with the agent or agency, as this is often the quickest and most cost-effective approach. If this fails, consumers can then escalate to state fair trading authorities or industry bodies.
Why This Is the Correct Answer
Regulators generally expect consumers to raise a complaint with the agency first, often through its complaints process, before escalating to the state regulator or a tribunal.
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