A consumer believes a real estate agent has engaged in misleading conduct during a property sale, and the agency has not resolved the complaint. Which body should receive the formal complaint?
Correct Answer
C) The state fair trading or consumer affairs regulator
Complaints about a real estate agent's conduct that the agency does not resolve should go to the state fair trading or consumer affairs regulator, which licenses agents, enforces the ACL locally and can investigate and discipline them.
Why This Is the Correct Answer
State fair trading and consumer affairs regulators license real estate agents and enforce the ACL at state level, so they are the body for complaints about an agent's conduct.
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A WA real estate agent makes a false representation about a property's building approval status. Under the Australian Consumer Law, what type of conduct is this?
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A consumer wishes to make a complaint about a real estate agent's conduct that may involve both misleading advertising and trust account irregularities. Which approach would provide the most comprehensive resolution pathway?