A Victorian estate agent receives a verbal complaint from a buyer alleging the agent misrepresented the property's zoning. Under consumer protection obligations, what should the agent do?
Correct Answer
B) Record the complaint, investigate the allegation, and respond to the complainant within a reasonable timeframe
Agents have a professional and legal obligation to properly handle complaints regardless of how they are received. Best practice and regulatory expectations require the agent to record the complaint, investigate the allegation, and provide a response within a reasonable timeframe. Failing to address complaints may escalate regulatory scrutiny.
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