A tenant wants to complain about a residential property manager who holds no real estate licence and failed to lodge the bond. Where should the complaint go?
Correct Answer
C) To Tenancy Services or the Tenancy Tribunal, not the Real Estate Authority.
The REA says it cannot assist with complaints about residential property managers unless they are also licensed, and points tenants to the Tenancy Tribunal. Tenancy Services can also act on unlawful acts such as failing to lodge a bond (s 19).
Why This Is the Correct Answer
The REA's complaint scope excludes unlicensed residential property managers.
Why the Other Options Are Wrong
Option A: To the Real Estate Authority, which regulates all residential property managers.
The REA says it cannot assist with complaints about unlicensed residential property managers.
Option B: To the Real Estate Agents Disciplinary Tribunal directly for a fine.
That Tribunal deals with licensees; this manager is not licensed.
Option D: To REINZ, the industry body that licenses property managers.
REINZ is a membership body and does not license property managers.
Background Knowledge for Property Management
Source: https://www.rea.govt.nz/make-a-complaint/
Exam Tip for Property Management
Residential tenancy dispute: Tenancy Tribunal, not the REA.
Common Mistakes to Avoid on Property Management Questions
- •Thinking the REA oversees all property managers.
More Property Management Questions
How long does a landlord have to lodge a bond with Tenancy Services after receiving it from a tenant?
Which of the following is a mandatory requirement for all rental properties under the Healthy Homes standards?
A periodic tenancy began 8 months ago and the rent has never been raised. If the landlord gives written notice today, when is the earliest a rent increase can take effect?
A property manager discovers a tenant has been subletting rooms without permission for 6 months, generating significant income. The head tenant is otherwise compliant and rent is current. What factors would most influence the Tenancy Tribunal's decision on termination?
Under the Residential Tenancies Act 1986, what is the most a landlord can charge as a general bond (not counting any separate pet bond)?
- → Which of the following is NOT a mandatory requirement for tenancy agreements under the Residential Tenancies Act?
- → How much notice must a landlord give a tenant before conducting a routine property inspection?
- → A tenant has given 21 days' notice to terminate a periodic tenancy but wants to leave 5 days early. What must happen for this to be legally acceptable?
- → A tenant claims bond refund for $1,200 but the landlord disputes $400 for carpet cleaning. The tenant disagrees and applies to the Tenancy Tribunal. What happens to the bond during this dispute?
- → How often may a landlord carry out routine inspections during a tenancy?
- → A landlord wants to increase rent for a periodic tenancy. What is the minimum notice period they must give?
- → During a property inspection, a property manager discovers the tenant has installed a spa pool without permission. What is the most appropriate first step?
- → By what date did all private rental properties in New Zealand have to comply with the healthy homes standards?
- → A property manager conducts an inspection and finds the tenant has installed a heat pump without permission. The tenancy agreement prohibits alterations without consent. What can the landlord legally require?
- → During a property inspection, a landlord notices the tenant has changed the locks. Under what circumstances is this legally permitted?
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