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Agency & Professional EthicsClient Vs CustomerEASY

Under Ontario's TRESA framework, which statement best describes the difference between a client and a self-represented party?

Correct Answer

A) A client is represented; a self-represented party may not receive the registrant's advice

A registrant represents a client and must promote and protect the client's best interests (Code of Ethics s. 8). A self-represented party is a party to the trade who is not a client, and Code s. 10 forbids giving that person services, opinions or advice or encouraging them to rely on the registrant's knowledge, skill or judgment. The old 'customer' category no longer exists for new Ontario relationships.

Answer Options
A
A client is represented; a self-represented party may not receive the registrant's advice
B
Clients pay commission, while self-represented parties never pay anything
C
Clients must sign written contracts, while self-represented parties are still treated as customers
D
There is no legal difference, since both are owed identical duties

Why This Is the Correct Answer

This option captures the core distinction. A client is represented and receives advocacy and advice. A self-represented party, by definition not a client, may not be given the registrant's services, opinions or advice under Code s. 10.

Why the Other Options Are Wrong

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Key Terms

clientself-represented partyTRESACode of Ethics s. 10representation
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